Membership Terms and Conditions
Last Updated: 25 March 2026
1. THESE TERMS AND CONDITIONS
1.1. What these Terms cover
1.2. By completing the Club’s sign-up process and accepting these Terms, whether in person or remotely, the person enters into a legally binding Membership agreement with Clares Space Ltd, trading as the Club (“the Club”) on the date of signing. From that date, they become a Member of the Club and are bound by these Terms in full.
1.3. Why you should read them
1.3.1. The Member should read these Terms carefully before accepting them. These Terms set out:
1.3.1.1. who the Company is,
1.3.1.2. how the Company will provide services to the Member,
1.3.1.3. the Member’s responsibilities,
1.3.1.4. how the Member and the Company may change or end the contract,
1.3.1.5. what to do if there is a problem, and
1.3.1.6. other important information regarding the Membership.
2. DEFINITIONS USED IN THESE TERMS
“Access All Areas Membership” is a Category of Membership and means the Member has access to the gym, pitstop, changing areas, swimming pool, hydrotherapy pool, sauna, steam room, infrared sauna, ice bath, regen (beauty light therapy machine), CPASE Padel Park, all scheduled classes and cryotherapy sessions. The following services are also available at an additional charge however such services are subject to change: Rainbow’s splash club, private padel, personal training, EMS training, red light therapy, Pelvio chair sessions and the Dining Facilities and Bar.
“Active Membership” means a Membership that is not frozen or terminated and for which the Member is currently entitled to access the Club’s facilities and services.
“Annual Membership” means a Membership with a 12-month Term, paid for by a one-off annual Membership Fee in accordance with these Terms to a bank account nominated in Writing by the Company. For the avoidance of doubt, a Member paying Membership Fees by annual upfront payment shall be treated as being in a 12-month Annual Membership term for the duration of that payment period.
“Category of Membership” means the type of Membership a Member signs up to, which determines access to facilities within the Club. Category of Membership includes Access All Areas and, where applicable, Club Membership for existing Members only. New Members cannot sign up for Club Membership.
“Club” means CPASE Health Club, the trading name under which the Company operates the facilities and services at Faulkners Lane, Great Warford, Knutsford, England, WA16 7RN and includes all associated premises, equipment, amenities, classes and any employees, directors, fitness professionals, contractors or agents acting on behalf of the Company.
“Club Membership” is a Category of Membership and means the Member has access to the gym, pitstop, changing areas, swimming pool, hydrotherapy pool, sauna, steam room, infrared sauna and ice bath. Access to the Dining Facilities and Bar is subject to additional charges. This Category of Membership is no longer available to new Members or existing Members on an Access All Areas Membership.
“Commencement Date” means the date agreed between the Club and the Member on which the Member’s rights to access and use the Club’s facilities and Membership benefits begin. The Commencement Date must be no later than one month after these Terms are signed.
“Company” means Clare’s Space Limited, a company registered in England and Wales with company number 12048067 and whose registered office is at Oakfield Manor Estates, Chelford Lane, Over Peover, Knutsford, Cheshire, WA16 8UQ.
“Couples Membership” means a Membership comprising two individuals who are in a romantic relationship and reside at the same address. Both Members must comply with these Terms at all times.
“CPASE Padel Park” means the 2 padel courts, the padel shack and the surrounding area.
“Dining Facilities and Bar” means the on-site dining areas, restaurant spaces, CPASE bubble and CPASE bar operated within the Club premises.
“Head Payer” means the single Member or legal entity responsible for paying all Membership Fees for a Membership, including linked or Couples Memberships and third parties who have accepted these Terms. The Head Payer is responsible for ensuring all payments are made. All Members remain individually bound by these Terms and are responsible for their own conduct.
“Initial Term” means a 12-month period starting on the Commencement Date.
“Joining Fee” means the one-off fee payable by a Member at the commencement of their Membership. This fee is in addition any recurring Membership Fee and is non-refundable except as required by law.
“Member” means the person who has completed the Club’s sign-up process and agreed to these Terms. From the date of signing, the Member is bound by these Terms. Membership benefits, including access to the Club’s facilities, shall begin on the Commencement Date.
“Membership” means the agreement between the Member and the Company, under which the Member is granted access to the Clubs facilities and services in accordance with these Terms. For the avoidance of doubt, a Membership applies to the named account holder only.
“Membership Fee” means the fee payable by a Member for their selected Membership type, whether paid monthly, annually or otherwise, for the duration of the Membership, including any periods where the Membership is temporarily frozen.
“Monthly Membership” means a Membership with a 12-month Initial Term, paid by monthly Membership Fee via direct debit in accordance with these Terms, to a bank account nominated in writing by the Company.
“Single Membership” means a Membership held by one individual and which is not a Couples Membership.
“Terms” means these Terms and Conditions, as amended from time to time.
“Writing” or “Written Notice” means:
From the Company to the Member: any communication in written form, including emails, electronic messages, notices displayed at the Club or notices published on the Club website.
From the Member to the Company: by email only, sent to the email address specified in these Terms.
3. MEMBERSHIP CRITERIA
3.1. Age Requirement
3.1.1. Membership is open only to individuals who are at least 18 years of age or such higher age as may be required by law.
3.2. Referrals
3.2.1. To be approved for a Membership, a person applying for Membership must provide two referrals from existing Members.
3.3. Discretion to Approve or Reject
3.3.1. The Company reserves the right to approve or reject any Membership application at its sole discretion, subject to applicable law including the Equality Act 2010.
4. STARTING A MEMBERSHIP
4.1. Joining Fee
4.1.1. The Member shall pay the Joining Fee in accordance with these Terms. Details of the fee are available from the Club.
4.2. Photograph Requirement
4.2.1. Each Member and any person linked to the Membership, shall be required to have their photograph taken upon joining. Photographs will be stored within the Club’s customer relationship management system and will be used solely for the purposes of identity verification and secure access to the Club. By commencing the Membership, the Member confirms acceptance of this requirement in accordance with the Club’s Privacy Policy.
4.3. RFID Wristband
4.3.1. Each Member will be issued with an RFID wristband, which is personal to that Member and must be used for entry to the Club on every visit. Wristbands remain the property of the Club and must not be shared, transferred or used by any other person. The Club may charge a replacement fee for any lost or damaged wristband.
5. MEMBERSHIP CATEGORIES
5.1. A Member is entitled to use the facilities available under their chosen Category of Membership, as defined in these Terms and in the information provided to the Member at the time of joining. Each Category of Membership determines the facilities and services to which the Member has access and may be subject to specific restrictions or limitations, which will be communicated to the Member at the time of joining or if the Member changes their Category of Membership.
5.2. Full details of each Category of Membership, including available facilities and any services available at an additional charge, are set out in these Terms. Access to facilities is subject to the Club’s applicable access times, which are published on the Club’s website.
5.3. The Club may vary access times during the Christmas period, public holidays or where reasonably necessary for operational, maintenance or safety reasons. Any such variations will be communicated by the Company to Members by email, mailer or other reasonable means where practicable.
6. DURATION OF MEMBERSHIP AND RIGHTS TO TERMINATE
6.1. Membership Commencement
6.1.1. Memberships commence on the Commencement Date. Subject to this clause 6, a Membership cannot be terminated by the Member until the Initial Term has expired.
6.1.2. Monthly Memberships
6.1.2.1. Following expiry of the Initial Term, Monthly Memberships will continue on a rolling monthly basis, subject to termination in accordance with this clause 6.
6.2. Cooling-Off Period
6.2.1. These cancellation rights are provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2.2. The Member may cancel this Agreement within 14 days of signing these Terms (the “cooling-off period”) by giving Written Notice to the Club.
6.2.3. In-Premises Sign-ups
6.2.3.1. Where the Membership is agreed and entered into at the Club, no cooling-off period applies. Any early cancellation is at the discretion of the Club.
6.2.4. Off-Premises Sign-ups
6.2.4.1. If the Member signs up off-site (for example, online, by phone or outside the Club), the Member may cancel the Membership within 14 days of signing these Terms.
6.2.4.2. The Member may not access the facilities or receive a welcome pack during the cooling-off period unless the Member has first provided explicit consent to early performance by giving Written Notice to the Club and acknowledging that a pro-rata charge will apply for the portion of use and items provided.
6.2.4.3. Where the Member has provided consent to early performance, any refund will be reduced by the applicable pro-rata charge and any non-refundable Joining Fee. This does not affect the Member’s right to cancel within the 14-day cooling-off period.
6.2.4.4. If the Member does not consent to early performance and does not use any facilities or receive any welcome pack during the cooling-off period, the Joining Fee will be refunded in full.
6.2.5. Cooling-off Period Start
6.2.5.1. The 14-day cooling-off period starts from the date the Member signs these Terms, regardless of the Membership Commencement Date.
6.3. Non-Refundable and Non-Transferable Memberships
6.3.1. Refunds
6.3.1.1. Except as expressly set out in Clause 6.2, Memberships are non-refundable.
6.3.1.2. All Membership fees are non-refundable except as expressly stated in these Terms, including the cooling-off period.
6.3.2. Assignment and Transfer
6.3.2.1. Membership is personal to the Member and may not be assigned, transferred or otherwise disposed of to any other person under any circumstances. Any attempt to do so shall be void and the Member shall remain liable for all Membership fees and obligations under these Terms.
6.4. Member’s rights to cancel
6.4.1. The Member may end their Membership by giving the Club Written Notice of at least one full calendar month, to take effect on or after the end of the Initial Term. Written Notice must be e-mailed to membership@cpase.co.uk.
6.4.2. Where the Membership is an Annual Membership and is paid annually in advance, the Member may not cancel the Membership or request a refund during the applicable 12- month Annual Membership term, except as set out in Clause 6.2. The Membership will end automatically at the conclusion of the current 12-month Annual Membership term. To continue for a further 12-month Annual Membership term, the Member must pay the applicable fees for the next Annual Membership term. If the Membership lapses at the end of the 12- month Annual Membership term and the Member chooses to rejoin, a new Joining Fee will be payable.
6.4.3. Where Membership Fees are paid by instalments, the Company may, after giving the Member reasonable prior Written Notice, collect any unpaid instalments by direct debit or charge them to any credit or debit card provided by the Member during the Membership sign up process. By accepting these Terms, the Member authorises the Company to do so.
6.5. The Company’s rights to cancel
6.5.1. The Company may end a Membership at any time by providing the Member with Written Notice, which will take effect on the date specified.
6.5.2. The Company may exercise its discretion to terminate a Membership for reasonable and proportionate grounds including but not limited to those listed in Clause 6.5.4, acting in a manner that is fair and consistent with these Terms.
6.5.3. The Member may not enter the Club if their Membership has ended. The Company reserves the right to refuse future Memberships.
6.5.4. Examples of reasons for termination include but are not limited to:
6.5.4.1. Breach of Membership Terms or Club policies;
6.5.4.2. Unauthorised use of a Member’s Membership;
6.5.4.3. Unauthorised entry of a guest, including failure to use a guest pass or without registering the guest at reception;
6.5.4.4. Rude, abusive, threatening or violent behaviour;
6.5.4.5. Conduct that prevents other Members from enjoying the Club;
6.5.4.6. Continued Membership being contrary to the Club’s interests, including its operations, safety or reputation;
6.5.4.7. Fitness or health concerns affecting safe use; or
6.5.4.8. Failure to respect other Member’s privacy.
6.5.5. This is not an exhaustive list, and the Company may terminate Membership at its discretion at any time in accordance with this clause 6.
6.5.6. For planned business or operational closures, the Company will provide Members with at least 7 days’ Written Notice.
6.5.7. If the Club closes permanently, becomes temporarily unable due to unforeseen circumstances, the Company may terminate Membership immediately.
6.5.8. In the event of termination under this clause, the Company will refund any prepaid Membership fees on a pro-rata basis for the period after the termination date. For terminations due to a Member’s breach of these Terms, the Company may deduct reasonable costs incurred as a result of that breach, including, but not limited to, debt recovery costs.
7. CONDUCT AND USE OF FACILITIES
7.1. The Member will be entitled to all the rights and privileges applicable to the type of Membership chosen, as advertised by the Company from time to time at the Club and/or on the Club website. The Company may at any time withdraw or restrict the use of all or any part of the Club’s facilities for any period where and when it is deemed necessary for repair, maintenance, alteration, safety reasons or for alternative use.
7.2. The Member warrants and represents that they are in good physical condition and are not aware of any medical or other reason that would prevent them from engaging in active or passive exercise or that would make such exercise detrimental to their health, safety, comfort or physical condition. The Member will promptly notify in writing to the Club of any changes in their physical condition which may affect their ability to exercise or use of the wellness facilities. The Company recommends that all Members undertake induction training. Induction Training is recommended and attendance is the Member’s responsibility. If the Member chooses to use any equipment without attending induction training, they acknowledge that they do so at their own risk with respect to improper or instructed use. This does not limit or exclude the Company’s liability for defective equipment or negligence.
7.3. The Member is strongly advised to undergo a medical examination prior to commencing any physical activities at the Club.
7.4. The Member must not use the gymnasium whilst under the influence of alcohol, anticoagulants, antihistamines, beta-blockers, narcotics, tranquillisers or any other medication or substance which may affect their ability to exercise safely.
7.5. The Member must not use the swimming pool, Cryosauna, beauty light therapy machine, red light therapy, Pelvio chair, hyperbaric oxygen chamber, sauna, infrared sauna, steam room, ice bath, hydrotherapy pool or padel courts whilst under the influence of alcohol, anticoagulants, antihistamines, beta-blockers, narcotics, tranquillisers or any other medication or substance that may impair safe use.
7.6. Members with high blood pressure, heart disease, cardiac irregularities, asthma, diabetes, or who are pregnant, should consult their doctor prior to using the Club’s facilities.
7.7. The Member agrees at all times to comply with the FIA Health Commitment Statement and all Club rules, code of conduct and policies, as displayed at the Club premises and/or on Club website.
7.8. The Member is responsible for notifying the Club in writing of any changes to their contact details, including but not limited to name, address, emergency contact, email address and personal contact numbers. Any changes must be sent to membership@cpase.co.uk.
7.9. The Member must give notice if they cannot attend a class.
7.9.1. The Member may cancel a class booking via the app no later than 3 hours before the scheduled start time or via the telephone to reception no later than 1 hour before.
7.9.2. If the Member does not provide notice and fails to attend a class, the Member will be considered a no-show and automatically given a strike.
7.9.2.1. If the Member accrues 3 strikes within 30 days, they will be unable to make any future class whilst on 3 strikes. Each strike will automatically expire 14 days after issue.
7.10. The Member must comply with all safety and general signage displayed within the Club.
7.11. Mobile phones
7.11.1. Mobile phones are permitted in the Club; however, Members must keep devices on silent and be considerate of others.
7.11.2. Members must not take photos or videos of any other person without their express permission. Taking photos or videos in changing rooms is strictly prohibited.
7.11.3. Members must not make phone calls in the changing rooms, pool hall, gym or other Club facilities where calls may disturb others.
7.11.4. Phone calls and video calls (e.g. Zoom, Teams) may be made in the Dining Facilities but must be discreet and respectful. Video calls must be conducted using headphones. Loudspeaker or hands-free calls, including video calls without headphones, are not permitted in any area of the Club.
7.11.5. The Company is not liable for any loss or damage to mobile phones and is not responsible for photos and/or videos taken by Members and guests.
7.12. The Member must store their property in the lockers provided, in accordance with Clause 18, regarding Locker Usage. The Company may remove any property left in lockers after a visit has ended. Removed property will be held for 10 days, after which it will be disposed of.
7.13. Members must comply with the Club dress code at all times (see Clause 16).
7.14. The Member must not bring into the pool hall any electrical equipment, glass objects, inflatables (except swimming aids) or other items deemed detrimental by the Company to the use of the swimming pool or facilities within the pool hall.
7.15. For health and hygiene reasons, the Member must shower at the Club before entering the swimming pool, hydrotherapy pool, ice bath, steam room, sauna and Infrared sauna.
7.16. For health and safety reasons, the Member must be clean and dry prior to entering the Cryosauna.
7.17. The Member must comply with all instructions given by Club staff.
7.18. The Club may restrict use of the swimming pool at certain times to accommodate Rainbows Splash Club or other activities.
7.19. Pets are not allowed in any part of the Club at any time.
7.20. Cars must be parked correctly in the Club car park and within designated areas. Due care and attention must be taken when entering and leaving the Club premises and the speed limit of 10mph must be observed. The Company is not liable for any damage or theft to vehicles or contents.
7.21. Club property, including towels and amenities, is provided for use within the Club only. Any person found to have been removing Club property may be subject to legal action as decided at the Company’s discretion.
7.22. Members must hand in any items they believe to be lost property to the Club reception.
8. ACCESS TO THE CLUB
8.1. Membership is personal to the Member.
8.2. Disabled access is limited. The Member should ask the Club for assistance or further information if required.
8.3. Club opening hours may change at any time, with reasonable notice.
8.4. To access the Club, the Member must bring their assigned RFID wristband on each visit. The Member must scan their wristband at the speed lane and when accessing lockers. The Member must not permit any other person to use their wristband. If a wristband is lost, the Company will charge £20 for a replacement. The wristband remains the property of the Company and must be returned to the Club upon termination or suspension of Membership.
8.5. Last entry to the Club will be 30 minutes before the closing time.
8.6. The Member must vacate the pool hall at least 20 minutes prior to the closing time.
9. FEES AND CHARGES
9.1. Joining Fee
9.1.1. A joining fee is payable immediately upon becoming a Member of the Club, in the amount notified at the time of joining.
9.1.2. A joining fee is still applicable where Membership has lapsed or been terminated and the Member rejoins at a later date.
9.2. Annual Memberships
9.2.1. Annual Membership Members will be sent information in Writing regarding renewal of the Membership within the month before the renewal date.
9.2.2. For an Annual Membership to continue, the Member must pay the next annual fee in full before the renewal date, to a bank account nominated by the Company in Writing. Alternatively, the Member can continue the Annual Membership by setting up a monthly direct debit. The direct debit must be set up at the Club before the 12th of the month before the first payment is due.
9.2.3. If the Member fails to renew the Membership as described in this clause 9, the Membership will expire.
9.3. Monthly Memberships
9.3.1. Monthly direct debit Membership fees will be collected in 12 equal monthly payments on the first working day of each calendar month, until the Membership is terminated in accordance with Clause 6. The Member is obliged to make every direct debit payment regardless of attendance.
9.3.2. For Monthly Memberships payable by direct debit:
9.3.2.1. Joining before the 15th of the month, the Member must pay a pro rata amount covering the period from the joining date until the first day of the following calendar month. The regular direct debit will commence on the first day of the month immediately following the pro rata period described.
9.3.2.2. Joining on or after the 15th of the month, the Member must pay a pro rata amount covering the remainder of that month, in addition to the following month’s fee. The regular direct debit will commence on the first day of the month immediately following the pro rata period described.
9.4. Additional charges
9.4.1. Certain facilities and services may incur additional charges, including but not limited to Rainbow’s splash club, red light therapy, personal training sessions and private padel. Current additional charges are available from the Club reception. Additional charges may vary from time to time.
9.4.2. Additional charges are non-refundable once paid, except where the Club is unable to provide the relevant facility or service, or as required by law.
9.4.3. Facilities and services are subject to change and may be withdrawn or amended at any time. Such changes will not entitle Members to a refund of Membership Fees or additional charges already paid, except as required by law.
9.4.4. Personal training services are provided by self-employed third-party trainers. The Club is not responsible for the scheduling, cancellation or delivery of personal training sessions. Any cancellation or refund requests in relation to personal training sessions must be made directly with the relevant trainer.
9.5. Price changes
9.5.1. The Company may increase prices at any time, provided the Member is given Written Notice.
9.5.2. Any increases will be reasonable and proportionate and will apply from the date specified in the notice.
9.5.3. Fees paid upfront for an Annual Membership are not subject to increases during that 12-month term.
9.5.4. Charges include VAT. Changes in the applicable rate may be made by the regulatory authority from time to time. The Company reserves the right to pass on such changes at its discretion.
9.6. Couples Membership
9.6.1. For Couples Memberships, the Head Payer is responsible for payment of all Membership fees relating to the Membership.
9.7. Failure to Pay
9.7.1. If a payment relating to a Membership fails or is not received when due, the Company will contact the Head Payer regarding the failed payment. Notification of the failure may also be provided upon the Members next entry to the Club.
9.7.2. In the case of Couples Membership, the Head Payer is solely responsible for making payments for all Members included in the Membership. Access may be refused to one or both Members until the payment is received.
9.7.3. Where a Membership is paid for by a third party, that third party must accept these Terms before or at the time of payment. Upon acceptance, the third party becomes the Head Payer for payment purposes of the Membership Fee and this does not take away the Members responsibility to these Terms.
9.7.4. If the Member fails to pay any amount due for more than thirty (30) days, the Company may pass the debt to a third-party collection agency. The Member will be responsible for the reasonable and direct costs incurred in employing the third-party agency, including any costs tracing the Member if they have changed their address or other contact details without notifying the Company.
9.7.5. If the Company continues to be unable to collect payments, it may, at its discretion, continue to attempt collection via direct debit. This does not constitute termination of the Membership.
9.7.6. Cancelling a direct debit does not constitute Membership Termination. The Member must provide Written Notice to the Company in accordance with Clause 6.
9.7.7. After the final payment has been made, it is the Member’s responsibility to cancel the direct debit with the bank used for the Membership.
10. CHANGES TO AND FREEZING OF MEMBERSHIP
10.1. Freezing of Membership
10.1.1. Membership may only be frozen under exceptional circumstances at the Company’s sole discretion.
10.1.2. A freeze costs £80.00 per month, payable in advance by the same method as the Membership fee (e.g. direct debit, card or otherwise as agreed by the Company in Writing), to cover administrative and operational costs.
10.1.3. A Member may only freeze the Membership once every five years.
10.1.4. If the Company agrees to freeze the Membership, a medical note is required.
10.1.5. Annual Memberships: If the Member has paid annually, no refund will be given for any freeze period. Instead, a credit equivalent to the unused Membership time (excluding the freeze fee set out in clause 10.1.2) will be placed on the Member’s account and may only be used towards the Member’s next Membership term. The credit will lapse and no refund will be given if the Member does not renew at the end of the paid period.
10.1.6. Monthly Memberships: The £80.00 freeze fee replaces the normal monthly Membership fee for each month the Membership is frozen.
10.1.7. To request a freeze, the Member must provide at least one month’s prior notice in Writing to the Company. If the request is accepted, the freeze period will begin on the first day of the month following receipt of the Member’s notice and will apply for a minimum of three months and a maximum of six months.
10.1.8. The £80.00 freeze fee must be paid in advance for each month the Membership is frozen. If one Member in a Couples Membership freezes, the remaining Member on the same Membership may continue access and will be charged the standard single Membership fee for the freeze period.
10.1.9. The Member is responsible for ensuring the Company has received Written Notice. The Company will confirm in Writing if the freeze request has been approved.
10.1.10. The Member will not be permitted to enter or use the Club whilst the Membership is frozen. If the Company discovers that the Member has accessed the Club during the frozen period, the Membership will immediately restart and the Member must pay any Membership fees that are due for the period that was frozen.
10.1.11. The Membership will automatically restart at the end of the freeze period agreed by the Company.
10.1.12. If the Company closes the Club at any time due to events beyond its reasonable control (including as a result of government or other regulatory intervention), the Company may, at its sole discretion, elect to freeze Memberships for the period of the closure. If this occurs, the Company will contact the Member with further information at that time, including information in relation to the impact of the closure on Membership Fees.
10.1.13. Freezing a Membership is not the same as terminating a Membership.
10.1.14. If a freeze starts during the Member’s Initial Term, the Initial Term will be extended by the total period that the Membership was frozen. No other Membership changes, including cancellations or conversions, may occur during the Initial Term unless otherwise agreed by the Company.
10.2. Conversions
10.2.1. All conversions under this clause must be requested in Writing by the Member with at least 30 days’ Written Notice and are subject to the Company’s approval in accordance with these Terms.
10.2.2. Where any conversion under this clause results in a new Initial Term, the Commencement Date shall be deemed to be the date of conversion.
10.2.3. Single Membership Couples Membership
10.2.3.1. A Member may convert a Single Membership to a Couples Membership with an individual who is not already a Member at any time, provided the individual is approved for Membership in accordance with the Membership criteria referred to in these Terms. This conversion will result in a new Initial Term, incur the cost of a single Joining Fee and result in an adjustment to the Membership Fees to reflect the applicable Couples Membership rate including any pro-rata adjustments for the remaining period of the existing Membership, as determined by the Company.
10.2.4. Two Single Memberships to Couples Membership
10.2.4.1. Members may convert two Single Memberships into a Couples Membership only at the end of the Initial Term, or, where applicable, at the end of any subsequent 12-month Annual Membership term for each converting Single Membership. Upon conversion, the two Single Memberships will terminate and be replaced by a Couples Membership with a new Initial Term. Membership Fees will be adjusted to reflect the applicable Couples Membership rate, including any pro-rata adjustment to account for differing remaining periods or payment types, as determined by the Company.
10.2.5. Couples Membership to Single Membership
10.2.5.1. A Member may convert from a Couples Membership to a Single Membership only after the current Initial Term or, where applicable, any subsequent 12-month Annual Membership term has expired. Upon such conversion a new Initial Term will commence and one Member will continue as the holder of a Single Membership and the Couples Membership will be terminated. This conversion will result in an adjustment to the Membership Fees to reflect the applicable rate for a Single Membership.
10.2.6. Club Membership to Access All Areas Membership
10.2.6.1. A Member may convert a Club Membership to an Access All Areas Membership at any time. This conversion will commence a new Initial Term and will result in an adjustment to the Membership Fees.
10.2.6.2. Any conversion from Club Membership to Access All Areas Membership is final and cannot be reversed.
10.2.7. Conversion between payment types
10.2.7.1. A Member may convert between annual (including annual invoice) and direct debit monthly payment types, whether the Membership is a Single or a Couples Membership, including Access All Areas and, where applicable, Club Membership. For Members paying by annual upfront payment, the annual payment period shall be treated as a 12-month term, may not be converted to monthly mid-term and is subject to the timing restrictions set out in clauses 10.2.7.2 and 10.2.7.3. All conversions under this clause require at least 30 days’ Written Notice and are subject to the Company’s approval.
10.2.7.2. Annual Membership to Monthly Membership
10.2.7.2.1. Conversion from an annual payment arrangement to a direct debit monthly payment arrangement may only be requested in Writing at least 30 days prior to the end of the 12-month period for which the annual Membership Fee has been paid. Following conversion, monthly payments will be charged at the standard monthly rate and a new Initial Term will commence.
10.2.7.3. Monthly Membership to Annual Membership
10.2.7.3.1. Conversion from a Monthly Membership direct debit payment arrangement to an annual membership annual payment arrangement requires payment of the full annual Membership Fee upfront. The applicable annual discount will apply. Where the conversion occurs during an Initial Term, a new Initial Term will commence. Where the conversion occurs after the Initial Term has expired, a new 12-month Annual Membership term will commence.
10.3. Initial Term Restrictions
10.3.1. During the Initial Term, Members may not cancel, downgrade or transfer their Membership except in exceptional circumstances at the Company’s sole discretion. In the case of Couples Memberships, if the couple separates during their current Initial Term or, where applicable, any subsequent 12-month Annual Membership term, no cancellation or downgrade is permitted.
10.3.2. Any conversion or freeze that occurs during the Initial Term will only be permitted in accordance with Clauses 10.1 (Freezing) and 10.2 (Conversions).
11. GUESTS
11.1. Each Member will be allocated four guest passes per year. Each guest pass will admit one guest for a single visit. All guest passes will expire twelve months after issue or upon termination of the Membership agreement, whichever occurs sooner. The Company reserves the right to withdraw any guest passes at any time where reasonably necessary, including for safety, operational or security reasons.
11.2. Guests using a guest pass must be at least 18 years of age and must be accompanied by a Member at all times whilst within the Club.
11.3. Members are limited to using one guest pass per day.
11.4. Members must book in advance of bringing a guest to the Club by contacting reception.
11.5. A guest may use the Club a maximum of four times in any 12-month period regardless of which Member accompanies them. After four visits as a guest, they must become a Member in order to continue using the Club.
11.6. All guests must be signed in at the reception desk by the Member and will be subject to all Club rules, policies and safety guidelines whilst using the Club. The Member is responsible for their guest’s actions and must accompany the guest at all times. The Member and their guest each warrant and represent that the guest is in good physical condition and that they know of no medical or other reason why they are not capable of engaging in use of the wellness facilities or active and/or passive exercise and that such exercise will not be detrimental to their health, safety, comfort or physical condition.
11.7. The Company reserves the right to refuse entry to any guest where reasonably necessary, including for reasons relating to safety, security, capacity or breach of Club rules. The Company is not required to provide detailed reasons for such refusal.
11.8. Guests are subject to additional fees for the use of the Cryosauna, Beauty Light Therapy and Red Light therapy and any other facilities as the Company may determine from time to time. Any such fees will be made clear to the Member or guest prior to use.
11.9. All guests must sign a waiver and/or disclaimer on entry of the Club.
11.10. Members are permitted to bring guests into the Dining Facilities and Bar at any time and may reserve a table in the restaurant in advance for their guests. Guests entering the Dining Facilities and Bar remain subject to all Club rules, policies and disclaimers under Clause 11.9. The Member remains responsible for any actions of their guest whilst on Club premises
11.11. Guest passes referred to at 11.1 do not apply where a Member invites guest(s) to use the padel courts for private padel bookings.
11.11.1. Private padel guests must be at least 14 years of age.
11.11.2. Any guests who are joining a Member for private padel bookings must be booked in at the padel shack and must sign the relevant disclaimers and waivers, subject always to the legal limitations outlined in clause 11.9.
11.11.3. Padel guests can also be booked in by a Member to dine in the restaurant.
12. CHILDREN
12.1. Members children are only permitted to access the Club’s facilities (excluding the restaurant) during the advertised time of Rainbow’s Splash Club, which is subject to change. During this time, children are not permitted to:
12.1.1. enter the gym, except to access the changing rooms;
12.1.2. enter the steam room, sauna or infrared sauna;
12.1.3. enter the ice bath;
12.1.4. enter the hydrotherapy pool;
12.1.5. use the heated loungers; or
12.1.6. use any other facilities except the changing areas and the swimming pool, unless the Company advises Members otherwise in Writing.
12.2. Children must be supervised by a parent or guardian at all times whilst within the Club. The Company does not accept responsibility for supervising children.
12.3. Children aged 7 years and above are not permitted to use the changing facilities of the opposite gender.
12.4. Anyone coming to watch Rainbow’s Splash Club must hold a valid guest pass.
12.5. Member Responsibility
12.5.1. Members must ensure that their children behave safely and in accordance with Club rules, policies and safety guidelines at all times whilst on Club premises.
12.5.2. The Member remains responsible for the supervision and actions of their children on Club Premises.
12.5.3. Members are advised not to leave children unattended under any circumstance.
13. DISCLAIMER: LIMITATIONS ON THE COMPANY’S LIABILITIES
13.1. Liability for Property and Personal Injury
13.1.1. The Company shall not be liable for any loss of or damage to the property of the Member or any guest, or for any personal injury or death, except to the extent caused by the Company’s negligence or that of its staff, where liability cannot be excluded by law, or as otherwise provided in Clause 13.3 below.
13.2. Limitation of Liability
13.2.1. Subject to Clause 13.1 above and to the extent permitted by law, the Company’s total liability to the Member or any guest for any one event or series of related events shall not exceed 150% of the total Membership Fee paid by the Member in the twelve (12) months preceding the event(s).
13.3. Exceptions to Liability Exclusions
13.3.1. Nothing in these Terms excludes the Company’s liability for:
13.3.1.1. Death or personal injury caused by the Company’s negligence or that of its staff;
13.3.1.2. Fraud or fraudulent misrepresentation; or
13.3.1.3. Any other liability which the Company cannot by law exclude or limit.
13.4. Losses Beyond the Company’s Control
13.4.1. The Company accepts no responsibility for losses incurred by the Member due to:
13.4.1.1. The Member’s own fault;
13.4.1.2. The fault of any third party outside the Company’s control; or
13.4.1.3. Events outside the Company’s control of which the Company could not have known about prior to their occurrence, even if it had taken all reasonable care.
13.4.2. Members should consult a doctor before starting any exercise, exercise programme or class, particularly if unsure of suitability or if they have a pre-existing illness or medical condition.
13.5. Wellness & Gym Facilities
13.5.1. All wellness and gym facilities, including but not limited to the Cryosauna, red light therapy, Pelvio chair, beauty light therapy machine, steam room, sauna, infrared sauna, ice bath, swimming pool, hydrotherapy pool, crane, stairs, training stairs, slide and all gym equipment, are to be used at the Member’s own risk.
13.5.2. The Company accepts no liability for any injury, reaction or health related issue caused by use of these facilities.
13.6. Classes
13.6.1. The Club may cancel or withdraw classes from the timetable at short notice.
13.6.2. Members participate in classes at their own risk and the Company accepts no liability for injury or health issues arising from class participation.
13.7. Personal belongings
13.7.1. The Member should take all necessary precautions to ensure the safety and security of their personal belongings and to prevent loss or damage to their own or other Members’ property.
13.7.2. The Company accepts no liability for any loss, theft or damage.
13.8. Injuries
13.8.1. Members are responsible for arranging their own insurance to cover injuries suffered or caused by themselves or a third party.
13.8.2. The Company accepts no liability for any accident, injury or misadventure occurring on Club premises.
13.9. Padel Courts
13.9.1. The padel courts are to be used by the Member at their own risk and in accordance with the Club’s Health & Safety obligations under Clause 15.
13.9.2. The Company shall not be liable for any injury, reaction or health related issue arising from the Member’s use of the padel courts, except to the extent caused by the Company’s negligence or breach of statutory duty.
14. EMERGENCIES
14.1. In the event of a fire or other emergency, Members must make their own way to the nearest designated fire exit and follow all instructions given by staff. Members are responsible for familiarising themselves with the location of fire exits and emergency evacuation routes. The Company and its staff will act in accordance with the Club’s emergency procedures and applicable legal requirements.
Members must not re-enter the Club until advised that it is safe to do so by Club staff or emergency services.
15. HEALTH & SAFETY
15.1. The Member warrants that they are in good physical condition and knows of no medical or other reason why they are not capable of engaging in active or passive exercise at the Club. Such exercise would not be detrimental to the Member’s health, safety, comfort or physical condition. A Physical Readiness Questionnaire (PARQ) must be completed upon joining the Club. Nothing in this clause limits or excludes the Company’s duty to take reasonable care or any liability that cannot be excluded by law.
15.1.1. The Member must, each time they order food or drink, inform the relevant Club staff of any allergies, intolerances or medical conditions that may affect their safe consumption of any food, beverages or other consumables provided by the Club. The Club does not undertake to record, retain or recall information relating to individual allergies, intolerances or medical conditions, and the Member must not rely on any previous disclosure. Responsibility for managing allergies, intolerances and related health risks remains solely with the Member at all times.
15.2. The Member shall not use any Club facilities whilst suffering from any infections or contagious illness, disease or other ailment (including open cuts or sores) where such use could reasonably be considered detrimental to the health, safety, comfort or physical condition of other Members or guests.
15.3. Personal Trainers and Club staff are authorised to stop any Member or guest from exercising if, in their reasonable opinion, the individual is exercising in a manner that may result in injury to themselves, others or damage to Club equipment or facilities. Members and guests must follow all instructions and guidance provided by Personal trainers and all Club staff.
15.4. The Club operates a strict no smoking policy, which includes the use of vaping devices and e-cigarettes.
15.5. For safety purposes, eating is only permitted in designated areas, including the restaurant, padel shack and pool hall.
15.6. The Member must update the PARQ if their health status changes after becoming a Member and send to membership@cpase.co.uk.
16. DRESS CODE
16.1. All Members and guests must wear appropriate gym attire whilst using the Club’s exercise facilities. Clothing made of denim or garments with studs, spikes or other embellishments that may damage equipment or create a safety hazard, are not permitted.
16.2. Members and guests should remain modestly dressed whilst using the saunas, steam room, ice bath, swimming pool and hydrotherapy pool.
16.3. Members must wear appropriate sportswear and clean shoes at all times within the Club, except in the pool hall.
16.4. Members must wear appropriate swimwear at all times in the pool hall. Outdoor shoes are not permitted in the pool hall unless overshoes are worn.
17. YOUR PRIVACY
17.1. The Company will treat all personal information of Members as confidential and will process such information only in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 and in accordance with the Company’s Privacy Policy, which is available on the Clubs website at https://cpase.co.uk/privacy-policy/ or on request. The lawful basis for processing personal data includes performance of the Membership contract, legitimate interests and compliance with legal obligations.
17.2. Closed circuit television (CCTV) is in operation throughout the Club for security and safety purposes, except in changing areas. By using the Club, Members and guests acknowledge and consent to the operation of CCTV in accordance with the Company’s Privacy Policy. The lawful basis for CCTV operation is the legitimate interests of the Company for security and safety.
18. LOCKER USAGE
18.1. Lockers provided by the Club are for temporary use by Members and guests and must be cleared daily.
18.2. The band assigned to a Member must be used to secure a locker.
18.3. All lockers will be opened and emptied by the Club at the end of each operating day. Any unclaimed items will be logged and stored as ‘Lost Property’ in accordance with Clause 19 (Lost Property Policy).
18.4. Unclaimed property will be retained by the Club for the period set out in Clause 19. After this period, the Club may dispose of such items in any manner it deems appropriate.
18.5. The Club is not responsible for loss, theft or damage as set out in Clause 19.
19. LOST PROPERTY POLICY
19.1. This Lost Property Policy applies to all items found anywhere on Club premises, including lockers, studios, padel courts and other areas.
19.2. Items lost or forgotten by a Member or guest remain the Member’s or guest’s responsibility. The Club’s responsibility is limited to retention and handling as set out in this Policy.
19.3. If any lost items are found by the Club they shall be retained as follows:
19.3.1. Valuables (including electronics) – 10 days
19.3.2. Non-valuables – 10 days
19.3.3. Perishables and heavily soiled items – discarded immediately
19.4. Items not collected within the retention periods set out in Clause 19.3, may be disposed of by the Club, including by donation or destruction.
19.5. The Club does not accept responsibility or liability for the safekeeping, custody, loss or damage of any lost property except where required by law.
19.6. Any items claimed by a Member or guest must be signed for at the Club.
20. AMENDMENTS TO TERMS
20.1. The Company may, at its discretion, vary, revoke or add to these Terms by providing the Member with at least 30 days’ Written Notice. Continued use of the Club’s facilities after such notice constitutes acceptance of the amended Terms.
20.2. If the Member does not wish to continue their Membership following any amendment, they may cancel their Membership in accordance with clause 6.
20.3. A copy of the most up to date Membership Terms is available on the Club’s website.
21. CHANGES TO SERVICES
21.1. The Company may, at its sole discretion, change, remove, improve or add to the services offered at the Club, including, but not limited to, adjustments to classes, facilities or opening hours in order to respond to customer needs and improve the overall Club experience.
22. MOBILE APPLICATIONS AND BOOKING SERVICES
22.1. The Club provides access to mobile applications to manage bookings, including, but not limited to, group exercise classes, personal training sessions and padel court bookings. Different applications may be used for different activities. These applications are available via the Apple App Store (iOS) and Google Play (Android).
22.2. Use of the mobile applications is subject to the relevant platform’s terms of service, privacy policies and rules. By using the applications, members agree to comply with those third-party terms in addition to the Club’s Terms and Conditions.
22.3. While the Club aims to ensure that the mobile applications are available and functioning correctly, availability is not guaranteed. Access may be restricted or unavailable from time to time due to maintenance, technical issues and/or circumstances beyond the Club’s reasonable control.
22.4. Where an application is temporarily unavailable and this prevents bookings being made or managed, the Club will provide a reasonable alternative booking method where practicable.
22.5. Members are responsible for ensuring their device is compatible with the relevant application, maintaining internet access and installing any updates required to use the booking service.
22.6. The Club is not responsible for any failure, delay or other issues caused by the third-party platforms or their policies.
23. CHANGES TO FACILITIES OR COSTS
23.1. The Company may make changes to the Clubs facilities or adjust the services offered where the costs of providing such facilities or services change. This includes, but is not limited to, increases in payments to third parties, changes in operational costs or other costs associated with running the Club.
24. WAIVER
24.1. The Company’s failure or delay to enforce any provision of these Terms shall not be treated as a waiver of that provision or of any other rights under these Terms.
24.2. Any waiver must be in writing and signed by the Company. A waiver on one occasion shall not be construed as a waiver on any other occasion.
25. SEVERABILITY
25.1. If any provision of these Terms is found to be illegal, invalid or unenforceable under applicable law, that provision shall be removed or modified only to the extent necessary to make it valid and enforceable and the remaining provisions shall continue in full force and effect.
25.2. The invalidity of any provision shall not affect the validity or enforceability of any other provision of these Terms.
26. FORCE MAJEURE
26.1. The Company is not responsible for any delay or failure to provide Club services if this is caused by events beyond its reasonable control, including, without limitation, fire, flood, epidemic or pandemic, government restrictions, strikes, civil unrest or other unforeseeable events (“Force Majeure Event”).
26.2. If a Force Majeure Event happens:
26.2.1. The Company may temporarily close, restrict or limit access to the Club or its facilities.
26.2.2. Membership fees may be pro-rated, credited or adjusted at the Company’s discretion.
26.2.3. The Company will inform Members as soon as reasonably possible about any changes.
26.2.4. Nothing in this clause affects the Member’s right to terminate their Membership under these Terms or removes the Company’s liability for death or personal injury caused by its negligence or any liability which cannot be excluded by law.
27. GOVERNING LAW AND JURISDICTION
27.1. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
27.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.
28. CONTACT US
28.1. If you have any questions about these Terms or the Club’s services, please contact the Club.